Refund & Cancellation Policy

Made Especially for You

At RARE FINE JEWELS, each piece is made to order in your chosen metal, colour, and size. We encourage you to review your selections carefully before purchasing. Whether you need help with sizing or have a question about a particular piece, our team is here to assist you at support@rarefinejewels.com.

Returns & Exchanges

All sales are final. We do not accept voluntary returns or exchanges on domestic or international orders, including for changes of mind or an incorrect size selected at checkout. We also do not offer resizing after purchase.

This policy does not affect your rights if an item is damaged, defective, or not as described, or where a return or refund is required by applicable law.

Order Cancellations

We understand that plans can change. You may request cancellation within 24 hours of placing your order by emailing support@rarefinejewels.com with your order number.

For customer-requested cancellations received within this window, 90% of the original payment amount will be refunded. The remaining 10% is retained to cover non-refundable payment processing fees and currency exchange costs, where permitted by law.

After 24 hours, production begins and voluntary cancellations cannot be accepted.

The 10% deduction does not apply when we cancel an order because we cannot fulfil it, or when you are legally entitled to a full refund.

Damaged, Defective, or Incorrect Items

Please inspect your jewellery upon delivery. If it arrives damaged, defective, or different from what you ordered, email support@rarefinejewels.com promptly with your order number, a description of the issue, and photographs of the item and packaging where possible.

We will review the issue and arrange an appropriate remedy, which may include repair, replacement, or refund, in accordance with your applicable rights.

If we need the item sent back for assessment or resolution, we will provide shipping instructions and arrange or cover the necessary return shipping. Please contact us before sending anything so we can direct it to the correct location.

European Union Customers

Where applicable EU consumer law provides a right of withdrawal, customers generally have 14 days after receiving their goods to notify us that they wish to withdraw from the purchase.

An exception may apply to goods made to the customer’s specifications or clearly personalised. We apply this exception only where the item legally qualifies; an item is not automatically exempt solely because production begins after an order is placed.

Where a statutory right of withdrawal applies, we will honour it and provide the required return instructions and refund without applying our voluntary cancellation deduction. Your rights concerning faulty, damaged, or incorrectly supplied goods remain unaffected.

Refund Processing

We will email you when a refund has been approved and issued. Refunds are made to the original payment method.

We aim to issue approved refunds within 10 business days, or sooner where required by law. Your bank or payment provider may take additional time to display the credit.

If you have not received your refund within 15 business days of approval, please contact support@rarefinejewels.com so we can help trace it.

Contact Us

For questions about cancellations, product issues, or refunds, please email support@rarefinejewels.com.

RARE FINE JEWELS is operated by Sanghvi Star LLC.

Nothing in this policy limits rights or remedies available to you under applicable consumer protection law.