Terms of Service

Overview

Welcome to RARE FINE JEWELS. This website and store are operated by Sanghvi Star LLC, trading as RARE FINE JEWELS. Throughout these Terms of Service, “we,” “us,” and “our” refer to Sanghvi Star LLC.

We provide this website, including its information, content, features, tools, products, and related services, collectively referred to as the “Services.” Our store is powered by Shopify.

These Terms of Service, together with the policies referenced below, govern your use of the Services and purchases from our store. By accessing or using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

Nothing in these Terms excludes or limits consumer rights or remedies that cannot lawfully be excluded or limited.

Section 1 — Access and Account

You must be at least the age of majority in your place of residence to place an order. If you allow a minor dependent to use the Services, you are responsible for supervising their use.

You agree to provide accurate, complete, and current account, billing, payment, and delivery information. You must be authorised to use any payment method submitted with an order.

You are responsible for keeping your account credentials secure and for activity carried out through your account. Please contact us promptly if you suspect unauthorised access.

You may not sell, transfer, assign, or license your account to another person.

Section 2 — Our Products

RARE FINE JEWELS offers made-to-order jewellery. Each piece is produced according to the specifications selected when ordering, including the metal, colour, and size.

We make reasonable efforts to present our products accurately. Colours and appearance may vary slightly depending on screen settings, lighting, and the characteristics of hand-finished jewellery. These variations do not affect our obligation to supply products that conform to their description.

Please review the product description, specifications, and size information carefully before purchasing. Contact support@rarefinejewels.com if you need assistance.

We may update product listings, discontinue products, or limit quantities and availability. Changes to a listing do not alter the agreed specifications of an accepted order without your agreement.

Section 3 — Orders, Cancellations, and Returns

Order acceptance

Placing an order constitutes an offer to purchase. An automated order acknowledgement confirms receipt of your order but does not, by itself, constitute acceptance. Your order is accepted when we confirm acceptance.

We may decline or cancel an order because of product availability, payment issues, suspected fraud, an error in the listing, or an inability to fulfil the order. If we cannot fulfil an order and have collected payment, we will refund the amount paid for the cancelled items in full.

Your 24-hour cancellation window

You may request cancellation within 24 hours of placing your order by emailing support@rarefinejewels.com with your order number.

For customer-requested cancellations received within this window, we refund 90% of the original payment amount. The remaining 10% is retained to cover non-refundable payment processing fees and currency exchange costs, where permitted by applicable law.

After 24 hours, production begins and voluntary cancellations cannot be accepted. This restriction does not apply where cancellation or a refund is required by law.

If you need to change your size, metal, colour, or delivery address, contact us within the same 24-hour window. We will confirm whether the requested change can be accommodated and whether it affects the price or delivery estimate.

Final-sale policy

All sales are final. Because our jewellery is made to order, we do not accept returns, exchanges, or resizing for domestic or international orders, including for a change of mind or an incorrect size selected when ordering.

If your jewellery arrives damaged, defective, or materially different from its description, contact support@rarefinejewels.com promptly with your order number and photographs. We will assess the issue and arrange an appropriate remedy, which may include repair, replacement, or refund.

The final-sale policy and cancellation deduction do not limit remedies required by applicable law.

Further details appear in our Refund Policy.

Section 4 — Prices and Billing

The applicable price and currency are those displayed at checkout and confirmed for your order. We may change prices and promotions for future purchases without notice.

Shipping is complimentary to destinations we serve. Any applicable taxes collected by us will be shown at checkout. Customs duties, import taxes, and charges imposed by the destination country are the recipient’s responsibility unless expressly stated otherwise.

Your payment provider may apply its own currency conversion rates or transaction fees.

You agree to provide accurate and current billing and payment information and authorise the charges shown at checkout.

Promotions may have additional terms. Those terms govern the relevant promotion where they conflict with these Terms.

Section 5 — Shipping and Delivery

We offer complimentary, insured, tracked shipping to the destinations we serve. We currently ship worldwide except India. A signature is required upon delivery.

Please allow an estimated 15–20 days from order placement to delivery, including production, inspection, and shipping. Unless otherwise stated, these are calendar days.

Delivery estimates may be affected by customs clearance, public holidays, carrier delays, and circumstances outside our reasonable control. We will provide tracking information once your order is dispatched.

If we cannot ship within the applicable promised timeframe, we will notify you and provide a revised estimate, obtain consent to a delay, or issue a refund as required by applicable law. Any legally required full refund will not be subject to the 10% voluntary cancellation deduction.

Please check your delivery address carefully. Contact us within 24 hours of ordering if a correction is needed. We cannot change the destination after dispatch.

If a shipment is lost or damaged in transit, contact support@rarefinejewels.com. We will work with the carrier and insurer to investigate and arrange an appropriate replacement or refund. Our responsibilities under applicable law are not transferred to you merely because the order has been handed to a carrier.

Further details appear in our Shipping Policy.

Section 6 — Intellectual Property

The Services and their content, including text, photographs, graphics, logos, designs, videos, and their arrangement, belong to RARE FINE JEWELS or the relevant licensors and are protected by applicable intellectual property laws.

You may use the Services for personal, non-commercial purposes. Except as permitted by law or with our prior written consent, you may not reproduce, distribute, modify, republish, sell, or commercially exploit our content.

Ordinary browsing, temporary browser storage, and saving your own order records are permitted.

RARE FINE JEWELS names, logos, and branding may not be used without permission. Shopify’s trademarks and third-party trademarks belong to their respective owners.

Section 7 — Optional Tools

The Services may include optional tools provided by third parties. We do not control those tools and provide access to them on an “as available” basis, to the extent permitted by law.

Before using a third-party tool, please review its terms and privacy practices. Your use may be subject to a separate agreement with its provider.

New features or tools introduced through our store will also be subject to these Terms and any additional terms identified at the time.

Section 8 — Third-Party Links

Our website may contain links to third-party websites or services. These links do not imply our endorsement.

We do not control third-party websites or their content, products, or privacy practices. Please review their policies before providing information or entering into a transaction.

Questions or complaints about third-party products or services should be directed to the relevant provider.

Section 9 — Relationship with Shopify

RARE FINE JEWELS is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with RARE FINE JEWELS. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and RARE FINE JEWELS, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with RARE FINE JEWELS.

Section 10 — Privacy

Our collection and use of personal information are described in our Privacy Policy.

Because Shopify hosts our store, Shopify also processes information in connection with your access to and use of the Services. Its practices are described in Shopify’s Consumer Privacy Policy.

Your information may be processed by Shopify and other service providers in countries other than your country of residence, as explained in the applicable privacy policies.

Section 11 — Feedback and Reviews

If you submit reviews, photographs, suggestions, or other content to us, you confirm that you have the rights necessary to provide that content and that it does not infringe another person’s rights.

You grant us a non-exclusive, worldwide, royalty-free licence to reproduce, display, publish, and reasonably format that content to operate, improve, and promote our Services. We may allow service providers acting on our behalf to use the content for those purposes.

This licence does not override our Privacy Policy or any separate agreement covering confidential information.

Reviews must reflect your honest experience. Any compensation or incentive connected with a review must be disclosed. We will not use these Terms to prohibit lawful, honest reviews or require you to transfer ownership of your review.

You must not submit unlawful, abusive, misleading, or infringing material, malware, or content that impersonates another person. We may remove content that violates these requirements, but we do not remove reviews solely because they are negative.

We are not obliged to publish, respond to, or compensate you for unsolicited feedback.

Section 12 — Errors and Omissions

Occasionally, our website may contain errors relating to descriptions, prices, promotions, availability, or delivery estimates.

We may correct such errors. If an error materially affects an order you have placed, we will contact you before proceeding on revised terms. If the order is cancelled, we will refund any payment collected for the cancelled items in full.

Section 13 — Prohibited Uses

You may use the Services only for lawful purposes. You must not:

• Violate applicable laws or another person’s rights.

• Submit fraudulent payment details or false order information.

• Impersonate another person or misrepresent your identity.

• Harass, threaten, or abuse customers, staff, or others.

• Upload malicious code or interfere with the website’s operation.

• Attempt unauthorised access to accounts, systems, or personal information.

• Send spam or use the Services for deceptive activity.

• Copy, scrape, resell, or commercially exploit our content without authorisation.

• Bypass security controls, access restrictions, or measures governing automated access.

Automated access is also subject to Section 14. We may restrict access or suspend accounts where reasonably necessary to address misuse or protect the Services.

Section 14 — Automated Agents

This section applies to software or services that access or interact with the Services autonomously or semi-autonomously on a person’s behalf.

Automated agents must identify themselves honestly and comply with applicable access restrictions. Where making HTTP or HTTPS requests, an agent must identify itself using “Agent/[agent name]” in its user-agent string.

Agents must not conceal their automated nature, impersonate human users, bypass CAPTCHAs or security controls, or continue accessing the Services after being instructed to stop.

We may limit or block automated access. Compliance with this section does not authorise activities otherwise prohibited by these Terms.

Section 15 — Termination

We may suspend or terminate access to the Services where you breach these Terms, create a security risk, or engage in unlawful or fraudulent activity.

Termination does not affect rights or obligations that arose beforehand, including payment obligations, fulfilment of accepted orders, and applicable refund rights.

Provisions that are intended by their nature to continue after termination will remain effective, including intellectual property, liability, indemnification, and dispute-related provisions.

Section 16 — Disclaimer of Warranties

We aim to keep our website accurate, secure, and available, but we do not guarantee uninterrupted or error-free access.

To the extent permitted by law, the website and optional online tools are provided “as is” and “as available,” without warranties beyond those expressly stated.

Nothing in this section excludes our express product descriptions, guarantees, commitments concerning defective goods, or warranties and consumer rights that cannot lawfully be excluded.

Section 17 — Limitation of Liability

To the extent permitted by applicable law, RARE FINE JEWELS, Sanghvi Star LLC, and their officers, employees, affiliates, and service providers will not be liable for indirect, incidental, special, or consequential losses arising from use of the Services, including lost profits, business opportunities, or data.

Nothing in these Terms limits liability for fraud, wilful misconduct, gross negligence, or any liability that cannot legally be excluded or limited.

These limitations do not remove our obligations to fulfil accepted orders, honour express product commitments, or provide remedies required by law.

Section 18 — Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Sanghvi Star LLC, RARE FINE JEWELS, Shopify, and their relevant affiliates, officers, employees, and service providers against reasonable third-party claims, losses, and expenses arising from your unlawful use of the Services, infringement of third-party rights, or material breach of these Terms.

This obligation does not apply to losses caused by the protected party’s own negligence, misconduct, or breach of law.

We will notify you of any relevant claim and provide reasonable opportunities to participate in its defence. No settlement imposing non-monetary obligations on you will be agreed without your consent.

Section 19 — Severability

If a provision of these Terms is found to be unlawful or unenforceable, it will be limited or severed to the extent necessary. The remaining provisions will continue in effect.

Section 20 — Waiver and Entire Agreement

A failure to enforce a provision of these Terms does not waive the right to enforce it later.

These Terms, together with the policies and any specific purchase terms incorporated into them, form the agreement governing your use of the Services.

For matters specifically addressed by our Shipping Policy or Refund Policy, that policy governs, subject always to applicable law.

Section 21 — Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent, except where permitted by law.

We may transfer these Terms as part of a lawful business transfer or restructuring, provided that the transfer does not reduce your existing consumer rights.

Section 22 — Governing Law

These Terms are governed by the laws of the State of Wyoming and applicable federal laws of the United States, subject to any mandatory consumer protections that apply in your place of residence.

Where permitted by applicable law, disputes may be brought before the state or federal courts located in Wyoming. Nothing in these Terms removes any mandatory right you may have to bring proceedings in another competent jurisdiction.

Section 23 — Headings

Section headings are provided for convenience and do not affect the interpretation of these Terms.

Section 24 — Changes to These Terms

We may update these Terms by publishing a revised version on this page. Where required by law, we will provide notice of material changes.

Changes apply from their stated effective date and do not retrospectively alter an accepted order without your agreement, unless required by law.

Your continued use of the Services after updated Terms take effect constitutes acceptance to the extent permitted by law.

Section 25 — Contact Information

For questions about these Terms, our products, or your order, please contact us:

Trade name: RARE FINE JEWELS
Legal business name: Sanghvi Star LLC
Email: support@rarefinejewels.com

Business address:
Sanghvi Star LLC
1309 Coffeen Ave STE 1200
Sheridan, WY 82801
United States