Shipping policy

Shipping Policy

Thoughtfully Made, Carefully Delivered

Whether you’re celebrating a special moment, choosing a gift for someone you love, or treating yourself, we want your Rare Fine Jewels experience to feel special from the moment you order.

Every piece is made to order in your chosen metal, colour, and size. Once complete, it is carefully inspected, securely packaged, and sent on its way to you.

Complimentary, Insured Shipping

We offer free shipping on every order to all destinations we serve. Your jewellery travels fully insured for its purchase value, with tracking provided and a signature required upon delivery.

We currently ship worldwide, with the exception of India.

When to Expect Your Jewellery

Please allow 15–20 days from order placement to delivery, including production, inspection, and shipping.

As each piece is created especially for you, this timeframe allows us to give your jewellery the care and attention it deserves. Delivery times are estimates and may be affected by customs clearance, local holidays, or carrier delays.

Once your order has been dispatched, we will email you the tracking details so you can follow its journey.

Customs Duties & Import Taxes

International orders may be subject to customs duties, tariffs, or import taxes determined by the destination country. These charges are not included in your purchase price and are the recipient’s responsibility.

We recommend checking your local import requirements before placing an order.

Your Delivery Details

Please ensure your shipping address is complete and accurate at checkout. If you notice an error, contact us at support@rarefinejewels.com within 24 hours of placing your order, including your order number and the correct address.

Once an order has been dispatched, we cannot change its destination. We cannot replace orders delivered to an incorrect address supplied at checkout.

If Your Shipment Is Lost or Damaged

Your jewellery is insured throughout its journey. If your shipment is lost or your piece arrives damaged, please contact us at support@rarefinejewels.com with your order number and, where applicable, photographs of the item and packaging.

We will work with the carrier to investigate, arrange the insurance claim, and organise a replacement at no additional cost to you.